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Support for forgotten user name and password

Forgot username and password to access my account. Followed directions for assistance. Was assured that we would receive a telephone call with a code shortly. Three hours later, not having received the code in a short period of time, I sent another request for assistance and was again assured that a telephone call providing us with a code would be provided in a short time.. Seven hours after the first call, at 4:30 a.m., we were called with a code in response to our first first request. One half hour later, 5:00 a.m., our second request was responded to. In neither case would I consider the response time short as your communication suggested. And to be receiving telephone calls in the middle of the night is not acceptable. I would hope that you can find another way of providing the assistance you offer.