Timewarner mail servers blocked

[ChillyXilly]

Don't know if anyone else is having this particular issue, but I'm having difficulty accessing Timewarner's e-mail servers for the past few days.  Up until the 19th of Nov, I was able to access my e-mail at https://webmail.hawaii.rr.com via the FIOS account.  However, there has been no access for the past few days.  I've tried different computers, browsers, and bypassing the router to no avail.  Pinging the server using FIOS shows no lost packets, and the site is definitely up since I can access it via my phone.  If anyone else is having similar problems please help!!!

[JDoe5]

What do you mean by "However, there has been no access for the past few days" ?

I get an Account Logon page but I don't have credentials and test further.

[Justin46]

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@DLipman wrote:

What do you mean by "However, there has been no access for the past few days" ?

I get an Account Logon page but I don't have credentials and test further.

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Same for me, I can get the login screen just fine. So access to the site from FiOS is not universally blocked. I wonder if the OP recently had an IP change and maybe that site has an out of date bogon filter or something?

It might help if the OP would provide the exact error message, assuming there is one.

__________________________________
Justin
FiOS TV, 25/25 Internet, and Digital Voice user
QIP7232, QIP7100-P2, IMG 1.9.1
Keller, TX 76248

[ChillyXilly]

Thanks for responding... there is no error message, it simply times out and a generic error message results.  I can't even get to the Account Logon page.  My FIOS access is in Southern California Los Angeles.  Don't know if that makes a difference, but extensive chat session with Verizon tech did not result in a solution.

Thx

[ChillyXilly]

I had access to the timewarner pop-server for e-mail before.  The last confirmed e-mail I received from timewarner was 19th using outlook.  Since then, I assumed it simply timed out everytime it made the attempt to update my inbox.

[JDoe5]

Try accessing the Road Runner email URL via the following Proxy Server...

http://anonymouse.org/anonwww.html

If you can access the Logon Page, do NOT logon, we just want to see if you can access the site via a Proxy which could be indicative of a Routing problem.

[ChillyXilly]

using the anonymouse.org proxy results in timeout error.  However, hidemyass.com proxy allowed me access to the log on page.

[JDoe5]

Which leads me to believe its a Routing issue and possibly within the Road Runner network or their upstream provider.

[ChillyXilly]

*sigh*... I contacted timewarner 3x already.  All they want to do is "fix" my computer.  Thanks for the help though.  Didn't realize routing issue could be simply regional.

[Justin46]

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@ChillyXilly wrote:

*sigh*... I contacted timewarner 3x already.  All they want to do is "fix" my computer.  Thanks for the help though.  Didn't realize routing issue could be simply regional.

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I don't know if this shows anything useful or not, but I did a tracert:

C:\Windows\system32>tracert webmail.hawaii.rr.com
Tracing route to webmail.hawaii.rr.com [71.74.56.42]
over a maximum of 30 hops:

  1     2 ms    <1 ms    <1 ms  192.168.1.1
  2     5 ms     6 ms     4 ms  10.33.34.55
  3     9 ms     8 ms     6 ms  G0-5-0-6.DLLSTX-LCR-22.verizon-gni.net [130.81.107.128]
  4     8 ms     9 ms     6 ms  so-5-0-0-0.DFW9-BB-RTR2.verizon-gni.net [130.81.199.36]
  5     8 ms     6 ms     7 ms  0.ae2.BR2.DFW13.ALTER.NET [152.63.4.25]
  6     7 ms     6 ms     7 ms  ix-20-0.tcore1.DT8-Dallas.as6453.net [66.110.56.17]
  7     9 ms     6 ms     7 ms  if-2-2.tcore2.DT8-Dallas.as6453.net [66.110.56.6]
  8     9 ms     8 ms     7 ms  209.58.47.106
  9    52 ms    49 ms    50 ms  107.14.17.140
 10    49 ms    48 ms    54 ms  ae-5-0.cr0.dca10.tbone.rr.com [66.109.10.10]
 11    43 ms    46 ms    41 ms  ge-0-0-0.ar0.dca01.tbone.rr.com [66.109.10.76]
 12    45 ms    44 ms    46 ms  66.109.6.125
 13    46 ms    44 ms    44 ms  hrndvaspk-rtr3-g4-33.hrndva.rr.com [24.30.192.29]
 14    47 ms    44 ms    44 ms  hrndva-hawaiilb.mail.rr.com [71.74.56.42]

Trace complete.

I am wondering if you can do a tracert successfully.

__________________________________
Justin
FiOS TV, 25/25 Internet, and Digital Voice user
QIP7232, QIP7100-P2, IMG 1.9.1
Keller, TX 76248