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Trouble sending and deleting email -- getting "undefined" message

WHy am I getting a message of "undefined" sometimes (not always) when I try to send email or when I try to delete messages.  Sometimes I have to try to delete a message four or five times before it will go away.  What's up with this and can it be fixed?

Re: Trouble sending and deleting email -- getting "undefined" message
Contributor - Level 3

Good Afternoon,

What browser are you using?  Have you cleared your cookies / temporary internet files.

Try going to

Let me know if this works.

Verizon Support

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.


Re: Trouble sending and deleting email -- getting "undefined" message
Enthusiast - Level 1

I have the same problems, both on my desktop and my laptop.  XP and Vista respectively.  On the desktop, it takes 5-10 seconds for the software to acknowledge that I checked a box to delete an email.  Been going on for a couple of weeks now and it's getting very annoying.