Unable to access verizon sub account after aol move

[CaroleAnne]

I had no trouble moving my main verizon email to AOL, but I've been unable to access my subaccount despite many hours of effort. Now access has been shut off and I've been unable to see messages in this inbox for more than a week. I can't seem to get help anywhere for this. I see it's been a reported probelm. Can someone please share the fix??

[Justin46]

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@CaroleAnne wrote:

I had no trouble moving my main verizon email to AOL, but I've been unable to access my subaccount despite many hours of effort. Now access has been shut off and I've been unable to see messages in this inbox for more than a week. I can't seem to get help anywhere for this. I see it's been a reported probelm. Can someone please share the fix??

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1) What kind of error were you getting?

2) What do you mean by "access has been shut off"? Verizon locked it, what?

Once my primary account migrated I was unable to access either of my remaining sub accounts needing migration, it always came back and said my account (the primary) had already been migrated and took me to that account on AOL Mail. I am pretty sure it was a cookie problem in my browser (Firefox, where I explicitly save a number of Vereizon cookies), but rather than trying to fix that I just went to the Verizon email site from a different browser (IE, no saved cookies) and was able to access the accounts just fine and eventually migrate them.

Please tell us more.

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Justin
FiOS TV: Extreme HD, Internet: 50/50, Digital Voice
VMS Enhanced Service: 1 server, 2 clients
Keller, TX 76248 (VHO 1)