Unable to login to webmail or acct

[edge]

I have enter my correct user name and pw multiple times and have changed the pw per vz instructions.  Webmail and acct access was fine yesterday.  What do I do next? Is there a problem on vz side?

[somegirl]

Contact Tech Support. This is a peer-to-peer support forum. If you need information from Verizon, you should contact them directly via one of the options on their Contact Us page.

[edge]

How is this just a peer to peer support forum - I see postings by Verizon tech support? BTW, one of the options in the vz contact us link  for tech support  to post in this forum.

[JOSEm441]

VZ reps/employees do post here, but this is not the primary way to contact VZ support AFA I know. Edge are you using any programs or browser options to store your userid/password? If so I would clear anything that is stored. Also just curious what browser are you using? You many want to try an alternate browser if issues persist.

[somegirl]

There used to be a banner at the top of all of the pages. This forum was built for peer-to-peer support. That's why it's listed everywhere (including the Contact Us page) as "community support."

Here are some recent posts form Moderators from other threads if it helps clarify:

---

LawrenceC wrote:

Hello DonaldTrump,

While a Verizon employee may occasionally post here, this community is meant mainly for peer-to-peer support. If you need to talk to a Verizon representative, you should contact customer service directly at Contact Us.

---

---

KaLin wrote:

geotv,

This is a peer to peer support forum. Your peers have already advised that it is not currently possible to accomplish what you want without a "workaround".

For further assistance, please use the "contact us" link at the bottom of the page to contact Verizon tech support to see if there are plans to fix the issue to your satisfaction.

This thread has now been thoroughly discussed and is being closed.

Thank you

---

---

LawrenceC wrote:

Hello mcdannej,

While a Verizon employee may occasionally post here, this community is meant mainly for peer-to-peer support. If you need to talk to a Verizon representative, you should contact customer service directly through our Support Page or Contact Us.

---

[ronnnie]

I have been trying to log in to pay my bill and it has been twisting and turning for the last 39 mins.  I have had it with verizon.  they lure all or most customers when fios came to my area from Cablevision, they promised you the world and DELIVERED NOTHING!!!! I am fed up with them.  I am paying MORE with verizon than I paid with cablevision for much less.  I call that "bait and switch" but a better word is "RIP OFF".

My sign-in screen is STILL churning!!!!

I am ready to go back to Optimum.   Another thing that I have about fios is to get the OWN channel I have to pay an outrageous price for it... and MOST OF THOSE CHANNELS THAT COMES WITH OWN I DO NOT EVEN WATCH... WHAT DOES ONE CALL THAT?

Ronnnie

[ElizabethS]

Try clearing your cookies and cache, and also try a second browser if that does not work. If you still have no success, contact Verizon directly.

Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.