Unable to use email after signing up to retain my email address

[Cgbeck]

I signed up with domains to retain my email addresses when I terminated my Verizon FIOS service due to a move out of Verizon's market area. I signed up and paid on Dec 10th. The FIOS service was cancelled on the 16th. I no longer have any access to my Verizon emails and am being told by contacts that emsils to me are bouncing back. I have placed 7 phone calls to Verizon customer service about this and have talked to technical support as well as customer service. I have been transferred dozens of times. One area tells me to call another to place a repair ticket. Customer service says they cannot place a repair ticket because I do not have an account anymore. Domains gives me an automated reply that I should use repairmyemail.com which does not work. How can I resolve this nightmare? It seemed like such a simple and elegant service. Where can I go, who can I call to actually get customer service? {edited for privacy}

[ElizabethS]

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.