Verizon Domain Account Again

[mdskier]

One year later.

I am having this exact same problem again. Verizon is not processing my $19.95 yearly bill for a e-mail

Verizon Basic -YDS account.   Why is paying a bill so bloody complicated.

My bill (shows up on My Verizon as unbilled)  was due Sept 16, 2015. My credit card has not been charged.

and Verizon offices (6 or more) on 1-800-Verizon can not find my account. billing is of no help. I think I have to do something on SiteControl but I'd need the reorder # or my account #.or phone #

but I don't have this stuff. My address and phone numbers are correct on SiteControl so I don't understand the problem.

The forum e-mail thread:

"Trying to update payment method for VDS"

shows many people having this problem. It does not allow posts ?

I neet help again.

John

[ElizabethS · Accepted solution]

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page here on the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.