Verizon Email Whitelist BLACKHOLE

[mosaicdata]

We have two servers which have been mistakenly blacklisted by Verizon for distributing SPAM email however neither IP address has had ANY issues of SPAM complaint nor has either IP address been flagged by ANY other RBL at any point in the recent past.

Unfortunately, however Verizon's Whitelist form is a complete waste of time and there is basically no avenue to take to get validation of the issue, to find any status on the release of the IP addresses or to establish a line of communication with Verizon to correct whatever "problems" they feel exist.

The Whitelist form gets you what appears to be a generic, auto-generated resonse (from what I can see in this forum):

After investigation, Verizon Online Security has determined that e-mail from

your IP address will not be allowed access to the Verizon Online e-mail

domain due to one or more of the following reasons:

Your IP has been blocked because of spam issues or because your ISP

indicates that it is dynamically assigned

Once you have addressed any security-related issues on your network, you

should  contact Verizon Online Security via this form. At that time, we will

work with you to restore normal e-mail traffic or to take other action as we

deem appropriate.

Sincerely,

Verizon Online Security

We have sent numerous emails to abuse@verizon.net, whitelist@verizon.net, sui.core.staff@verizon.com and NOTHING has been done to open communications with us or assist us in resolving a problem which is now impacting hundreds if not thousands of customers.

Does ANYONE have any idea how to communicate with Verizon on this matter and get out of this BLACKHOLE?

Please advise

Mosaic Data Services

[LawrenceC]

Hi mosaicdata,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

[Verizon_Support]

Hello,

We're sorry we were unable to provide assistance in removing your IP's from being blacklisted. If you ever have any other questions in the future, we welcome you to post a new topic here.

Thank you,

Anthony

[Verizon_Support]

Hello,

We're sorry we were unable to provide assistance in removing your IP's from being blacklisted. If you ever have any other questions in the future, we welcome you to post a new topic here.

Thank you,

Anthony