Verizon My Domain Renewal Billing Issue

[mocktii]

I'm another Verizon My Domain user that can't seem to find anyone who can help ensure I am renewed.

I signed up for my account on September 26, 2014 and the annual date is fast approaching.  I have received no e-mail or paper bill for renewal.  I do not want to have my account disabled.  I've been told that it should automatically charge my credit card, but don't know remember the card I used.  I tried to see what credit card was on file, but got no response.

After spending over an hour on the phone and being switched to 3 different people, I was "disconnected" while the third representative was looking up my info.  Can you please help me, Elizabeth S?

[ElizabethS]

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page here on the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.