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Verizon Web Mail

I am using Verizon Web Mail with multiple sub-accounts but noticed that web mail is not auto-refreshing and new emails are not appearing unless I manually refresh the inbox.  I have tried using IE11 and Firefox both with the same results.  I have searched on-line help.  There was mention of a Preferences button but I do not have a Preferences button and I do not see any setting that would apply under settings.  Thanks in advance for any insight.  I am ready to switch over to Outlook or Windows Live Mail if I can't overcome this.