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Verizon Your Domain - Keeping verizon.net email and alias?
Hobnob123
Enthusiast

I have the exact same issue as was previously posted by "ericnyc" which was eventually solved through this forum by a "Private Support Case".  Eric said that they fixed the issue for him, but didn't specify how:

http://forums.verizon.com/t5/Verizon-net-Email/Keeping-verizon-net-email-and-alias/td-p/582825

As in the above "solved" thread, I have several old email accounts (1 primary & 2 sub-accounts) created years ago when email IDs were auto-assigned non-specific letters & numbers such as "vze123abc@verizon.net".  You then would create an "alias" such as "myname@verizon.net", which you would use for all your email purposes.  Around 12 years later I find myself in the situation where I signed up for Verizon Your Domain service (VYD) in order to preserve my Verizon email addresses for when I'll soon have to disconnect my FiOS service:

http://www.verizon.com/home/utilities/security-backup#domain-name

Well, I'm all signed up for VYD, but all I could link are the vze123abc-style IDs and VYD tells me the aliases will all be lost if FiOS is disconnected.  An alias would be a "forward of a forward", which they can't do.  So "vze123abc@verizon.net" is preserved but "myname@verizon.net" is not.  What use is that?  I called Verizon Tech Support, figuring it would be a simple database update for them to replace the ID with the Alias.  They won't do it.  If I can't fix this I'm toast, & will have to update a huge number of accounts that use my verizon aliases and annoy all the people with whom I correspond to update to new "gmail" addresses.

Can an forum admin please create a "Support Case" link for me so that I have a chance to resolve this in the manner that "ericnyc" was able to successfully do?  Much appreciated...

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Correct answers
Re: Verizon Your Domain - Keeping verizon.net email and alias?
ElizabethS
Champion

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

View solution in original post

Re: Verizon Your Domain - Keeping verizon.net email and alias?
ElizabethS
Champion

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.