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Verizon email account hacked, need a Verizon email specialist to HELP me Please.....
Gomboman1
Newbie
‎03-05-2015 07:51 PM

My Verizon email account was hacked recently. My account has been sending out Viagra and Fat Pill emails to all of my contacts. I want to change my Verizon email account password. I've contacted Verizon through the {edited for privacy} phone number multiple times without any resolution. I've also setup at least 5 chat sessions without any resolution.

Each time, the technical support person guides me to changing my "My Verizon" password which is not connected to my Verizon/Yahoo email portal.  This is getting frustrating, I want to change my email password not my "My Verizon" password. These systems apparently do not talk to each other.

I've searched the internet and this seems to be a known problem for other people as well. I need a Verizon email specialist to contact me to resolve this issue. Please help me.......

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Re: Verizon email account hacked, need a Verizon email specialist to HELP me Please.....
ElizabethS
Moderator Emeritus
‎03-05-2015 08:02 PM

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.Please remember to check your spam/junk folder if you do not hear from an agent.

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Re: Verizon email account hacked, need a Verizon email specialist to HELP me Please.....
Gomboman1
Newbie
‎03-05-2015 08:31 PM

Thank you Elizabeth S..... 

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Re: Verizon email account hacked, need a Verizon email specialist to HELP me Please.....
Gomboman1
Newbie
‎03-06-2015 08:12 PM

My account is still sending out spam emails. Nobody from Verizon has contacted me yet. Please HELP....

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Re: Verizon email account hacked, need a Verizon email specialist to HELP me Please.....
ElizabethS
Moderator Emeritus
‎03-06-2015 09:16 PM

It can take two business days.

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Re: Verizon email account hacked, need a Verizon email specialist to HELP me Please.....
Gomboman1
Newbie
‎03-12-2015 08:03 PM

What an absolute joke. Am I the only person having this problem? Please have someone from Verizon contact me that has knowledge with Verizon/Yahoo email systems. The last specialist (again) had me change my Verizon FIOS password. This has nothing to do with my Verizon/Yahoo email acount.

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Re: Verizon email account hacked, need a Verizon email specialist to HELP me Please.....
ElizabethS
Moderator Emeritus
‎03-12-2015 08:23 PM

Have you been contacted by an agent yet?

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Re: Verizon email account hacked, need a Verizon email specialist to HELP me Please.....
Gomboman1
Newbie
‎03-13-2015 08:31 PM

Yes, but they were no help. I've had at least 10 Verizon specialist that have made me change my verizon password but it is not connected to the verizon/yahoo email system. This is getting very frustrating. Is the Verizon/yahoo mail server down now? What an absolute joke.....

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