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Re: Verizon email is down?
Ippi77
Newbie
Down in Plano, TX since about 8 AM CST
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Re: Verizon email is down?
tleahere
Newbie

Yup...been down all morning and now into the afternoon. Must be a server issue. Can't even get into the webmail without this error:

{"res":{},"error":{"code":"3002","msg":"3002"}}

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E-mail down for a few hours in Montgomery County, MD. Is there a wider issue?
Karinjeg
Enthusiast

My internet connection is working fine, but I can't get my @verizon.net e-mail, either by downloading to Outlook or by logging on to the verizon web site. I'm near Washington DC in Montgomery County, MD. Is this a wider issue? If it's just my account, how can I get customer service on this?

Re: Verizon email is down?
dduncan2012
Newbie

I am in Redondo Beach, CA.  My email is down also.  I called the Verizon number and they have a recorded message that they are aware of the problem and engineers are working on it. They did not have an ETA for the fix.

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Re: E-mail down for a few hours in Montgomery County, MD. Is there a wider issue?
Lynniem1
Enthusiast

Mine is not working either.. I am from Pawtucket RI.  Would be nice if Verizon could tell us what the issue is on their website

Re: Verizon email is down?
ljf214
Enthusiast

down all day in Massachusetts.....  UGHHHH so annoying....

anyone know if mobile email is affected too?  If I try to go to my mobile email on my verizon wireless phone, it's telling me to add an account (mine is all of  a sudden gone) and when I do my login info it keeps returning invalid....

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Re: Verizon email is down?
topdog
Specialist

Don't think for one moment that we are not paying for the E mail service.  If that is the case, who is paying the salaries of all the programmers etc?  I don't think that Verizon is  giving anything away free.  I wish we could pay for just internet access, and get the rest from other places on the web.

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Re: Verizon email is down?
bensel3
Enthusiast

<quote>

Some points:

1. Verizon offers their email for free. You do not pay an additional fee for the service, and you can't cancel it to reduce your bill. Stop complaining about the "service you pay for" being down. You are paying for the internet, not the email.

 

2. Using an ISP-provided address for business is unprofessional and, frankly, unwise. What happens if the ISP stops offering email? What happens if you move? What if you just switch ISPs? You can get a custom domain with multiple email addresses (and more reliable email service) for less than $1/month. No worries about moving/ISP issues, and no @verizon.net on the end.

 

3. I realize that you guys are all very upsetbut being upset doesn't help the issue get resolved any fasterThat is why some of us are suggesting walks outsideetcVerizon knows there is a problem and is working on it. There's nothing you can do to fix itso try to relax. Take a deep breath. The sun will rise tomorrow and it will all be ok.

</quote>

I have serious problems with this. As my primary personal email address, email is critical for many things, including time critical financial and professional issues.

Using unrelated accounts for password recovery mechanisms? Requires that provider to be online.

Using personal accounts as the touchstone for banks, credit cards, e-commerce accounts, and more? Very normal, but requires that service actually be operational.

Actually expecting time sensitive emails, but unable to see if they've been delivered? Doing any legal documentation with local, state, or federal entities? Expecting emailed receipts or invoices that involve your personal self (as opposed to business entities)? You could be out of luck, particularly if whatever is happening affects their ability to receive or relay email, NOT JUST USERS BEING ABLE TO ACCESS IT.

To prevent misuse, many professional or financial institutions severely curtail resends of certain classes of email, because it's just not safe to keep firing someone's personal info into a black hole if their contact address stops responding. If the servers are broken in some way that they accept receipt of the email, but do not in fact store it anywhere (possible with outages in the wrong part of an interdependant cluster), or the place they're storing it ends up corrupted/discarded/overwritten with a restore operation, the emails will in fact NOT be resent. Because the sender thought it went through fine.

A grim prospect. Particularly since we really don't know what or where the problem is because there are no details.

Verizon is a gigantic enterprise, with valuable assets both logical and physical. To confront a multihour MANY STATE outage of a key customer resource with 'it's free, and you shouldn't be using it for anything but personal stuff, and not even serious personal stuff' is a complete cop-out. Businesses are held to high standards for a reason. As well, email is a component of the service they provide, which makes it a component of what they're charging for. Not a freebie we should be glad we're receiving.

I expect the company I'm paying to provide clear, concise, and accurate trouble reports. I don't expect to have to pry information out of them, or dig into dark back corners of a forum to find critical outage info. I'm very glad they've finally added the autoattendant message that email is down. I find it reprehensible that the nature, scope, and cause is still being hidden, and that there are NO apparent alternatives in a world where redundancy and resilience is drilled into all IT staff everywhere, and is a practical business consideration for a host of reasons.

My attitude may stem in part for an ISP's repeated and continual lack of understanding of technical issues (why did it take so long before SSL was available for pop-mail? Why is IMAP -STILL- not available? This isn't new tech, it isn't untested stuff, it's an industry norm.

--

Paul

(hoping they are indeed receiving email, not losing anything, and that the time since the outage started isn't simply receiving emails and destroying them never to return.)

(EDIT: Quote is from message #96 in this thread, from user "somegirl", marked as an allstar. I love people who help; I do not believe the level of being an apologist exhibited is helpful but there is no "thumbs down" anti-kudo that I see)

Re: Verizon email is down?
patdemp
Newbie

down in NJ since about 8:20 am

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Re: Verizon email is down?
karetha5
Newbie

Having the same problem.  I am in Southern California

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