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Whitelist Help
mwfischer
Newbie

Our messages to verizon.com recently starting being blocked by Verizon's online anti-spam system.  I submitted a whitelist request via http://www.verizon.net/whitelist and we were rejected due to "Your IP has been blocked because of spam issues or because your ISP indicates that it is dynamically assigned"  Our IP addres is not dynamically assigned and we do not send out unsolicited email.  Our reverse DNS entries are correct, we use a 1024 bit DMIK, our SPF records are correct and http://mxtoolbox.com/ reports that we not not listed on any of the 87 blacklists that they check.

 

How do we get removed from Verizon's anti-spam system?

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Re: Whitelist Help
LawrenceC
Community Manager
Community Manager

Hi mwfischer,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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Re: Whitelist Help
Verizon_Support
Customer Service Rep

We did not hear back from you on your Private Support case. We hope the soultion provided resolved your issues.

If you require further assistance, feel free to make a new post, and we can be sure to look into your issue. As always, we're available for support around the clock.

Thanks,
Mitchell

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Re: Whitelist Help
njtech1
Newbie

LawrenceC could you help me out as well? I sent emails to abuse@ to get the ip whitelisted

but get generic replies back. I would really apprciate the assitance . Thanks -Larry

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