Whitelist IP Assistance

[dshull1]

Hello there,

Going on 50 days we have been awaiting a response from Verizon on the delisting/removal of a single IP. We have used the whitelist form which seems to only ocassionally see replies, and also the abuse and whitelist based emails. None of which have gotten replies. A few days delay is understandable. A week, sure. But 50 days? This is highly unprofessional for a Major ISP/Celluar provider and really needs looked at, and escalated up the chain.

Please assist.

Error is slightly edited to prevent exposure of server/email id's.

====

** REDACTED@verizon.net F=<root@REDACTED> R=commondomains T=remote_smtp H=relay.verizon.net [206.46.232.11]: SMTP error from remote mail server after initial connection: 571 Email from 50.23.233.214 is currently blocked by Verizon Online's anti-spam system. The email sender or Email Service Provider may visit http://www.verizon.net/whitelist and request removal of the block. 150912

REDACTED@verizon.net
host relay.verizon.net [206.46.232.11]
SMTP error from remote mail server after initial connection:
571 Email from 50.23.233.214 is currently blocked by Verizon Online's anti-spam system. The email sender or Email Service Provider may visit http://www.verizon.net/whitelist and request removal of the block. 150722

====

Thank you,

D

[ElizabethS]

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page here on the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.