Whitelist request being rejected

[drsoran]

Hello,

We host a number of web sites and switched to a new VPS provider (Wired Tree) a few months ago and began having problems sending mail from our system to Verizon.net addresses.  We have reason to suspect that at one time a spammer may have been using our new IP address to send out bulk e-mail and it eventually was recycled by Wired Tree to us.  We've been able to successfully clear up a few other RBL blocks where we found our IP address was being blocked.

Attempts to get communications whitelisted via the web form at http://my.verizon.com/micro/whitelist/RequestForm.aspx?id=isp result in nothing but rejections despite the fact that our hosting service has never conducted any spamming and applies proper SPF record entries to our domains.  The rejections state:

After investigation, Verizon Online Security has determined that e-mail from your IP address will not be allowed access to the Verizon Online e-mail domain due to one or more of the following reasons: 

Your IP has been blocked because of spam issues or because your ISP indicates that it is dynamically assigned

We're seeking someone we can communicate aside from this limited whitelist web form, that has no method of explaining the problem, to figure out what can be done to allow our customers to communicate with verizon.net customers again as we are not spamming nor do we condone spamming, we are not using a dynamic DNS, and our IP address has proper reverse DNS.

[PJL]

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@drsoran wrote:

Hello,

We host a number of web sites and switched to a new VPS provider (Wired Tree) a few months ago and began having problems sending mail from our system to Verizon.net addresses.  We have reason to suspect that at one time a spammer may have been using our new IP address to send out bulk e-mail and it eventually was recycled by Wired Tree to us.  We've been able to successfully clear up a few other RBL blocks where we found our IP address was being blocked.

Attempts to get communications whitelisted via the web form at http://my.verizon.com/micro/whitelist/RequestForm.aspx?id=isp result in nothing but rejections despite the fact that our hosting service has never conducted any spamming and applies proper SPF record entries to our domains.  The rejections state:

After investigation, Verizon Online Security has determined that e-mail from your IP address will not be allowed access to the Verizon Online e-mail domain due to one or more of the following reasons: 

Your IP has been blocked because of spam issues or because your ISP indicates that it is dynamically assigned

We're seeking someone we can communicate aside from this limited whitelist web form, that has no method of explaining the problem, to figure out what can be done to allow our customers to communicate with verizon.net customers again as we are not spamming nor do we condone spamming, we are not using a dynamic DNS, and our IP address has proper reverse DNS.

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Why don't you get your provider to change your IP to one that is either not dynamically assigned (if it is, but it sounds like it isn't) or a different one from the one they assigned you (that apparently has a spamming history)?  If they gave you an IP that is know to have spammed in the past, you should require them to change it.

[drsoran]

Because when we joined there were only a handful of black lists that listed it (just AOL and Barracuda).  I didn't know about Verizon.net at the time. All other RBL checks (via www.anti-abuse.org RBL check) resulted in it being a clean IP.  A search through Google with the IP address doesn't show up anything suspicious.  AOL and Barracuda whitelisted it without a problem.  Before going through the trouble of changing IPs it seems more logical to just update the handful of black lists so they properly reflect the current state of affairs.