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Why isn't the filter working?
webmail-user
Enthusiast - Level 3
‎06-19-2013 06:43 PM

I get annoying spam in the Spam Detector from a sender that I will refer to as XYZ for this question. Using Settings/Email Settings/Filters, I added a new filter "If From Contains XYZ delete" and saved the new filter. Today I got another spam in the Spam Detector from the same XYZ sender. Why isn't the filter causing this email to be automatically deleted? Thanks for any suggestions.

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Re: Why isn't the filter working?
walt178
Specialist - Level 3
‎06-20-2013 03:40 AM

I was able to duplicate your problem.  Other filters I've used work, so I don't know why that one doesn't work.

Suggestions:  Try making a suggestion in the Verizon idea exchange.   Or call tech support.

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Re: Why isn't the filter working?
webmail-user
Enthusiast - Level 3
‎06-21-2013 03:50 PM

Thanks for your input. I suppose I could just set Spam filtering to "Delete incoming spam".

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Re: Why isn't the filter working?
walt178
Specialist - Level 3
‎06-21-2013 06:41 PM
@webmail-user wrote:

Thanks for your input. I suppose I could just set Spam filtering to "Delete incoming spam".

That's not an option I would use. Periodically email I want ends up in the spam folder and auto delete of spam would cause me to lose those messages.

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Re: Why isn't the filter working?
somegirl
Champion - Level 3
‎06-23-2013 08:13 AM
@webmail-user wrote:

I get annoying spam in the Spam Detector from a sender that I will refer to as XYZ for this question. Using Settings/Email Settings/Filters, I added a new filter "If From Contains XYZ delete" and saved the new filter. Today I got another spam in the Spam Detector from the same XYZ sender. Why isn't the filter causing this email to be automatically deleted? Thanks for any suggestions.

I think that the Spam Detector runs before your custom filters, and custom filters only work on the inbox folder. If Spam Detector moved it from the inbox before the filters were run, then the filter wouldn't delete it.

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Re: Why isn't the filter working?
webmail-user
Enthusiast - Level 3
‎06-23-2013 09:31 AM
somegirl wrote:

I think that the Spam Detector runs before your custom filters, and custom filters only work on the inbox folder. If Spam Detector moved it from the inbox before the filters were run, then the filter wouldn't delete it.

Thank you. I hadn't considered that possibility but I do see that I haven't received an email from the sender in question since 06-19-13 (which is promising).

 

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