Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
When I try to log in to my Yahoo! Mail account, I get the following message:
Your email account needs immediate attention. Please go to https://webmail.verizon.com to complete the necessary steps to access your email.
Your Customer Care Team
Problem #1: When I go to Verizon to try to log in using my Yahoo! Mail credentials, I am told my account does not exist
Problem #2: When I log in using my Verizon Fios account credentials and go to "webmail" I am not shown any "necessary steps" to access my email. What are these "necesary steps?" It would be nice if the original message would spell them out...
Problem #3: I cannot find any further record of this error anywhere on the Verizon or Yahoo Mail help pages. I'm left completely in the dark AND without access to my email. I've used the Account Recovery function to send a text message to my phone to let me log back in, but when I enter the Account Key code that is texted to me, I am taken RIGHT BACK to the same error message I received at the beginning.
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.