Your Domain Service Payment Renewal Issue

[stealthking1]

I, like many other documented cases in the forum, am having issues renewing my payment method with Verizon for my "Your Domain Service". I signed up last July 2014 prior to moving out of Maryland to a state where maintaining my FIOS or Verizon service was not an option. Like the others, I have talked to about every department over 3 days and sent emails that have not provided any corrective action. One returned email indicated that my domain was closed - yet my email and the 3 subaccount emails of my children are still working. I have seen other posts on this issue get routed to private forums to work directly with Verizon staff and hopefully correct the issue. I am hopeful I can get the same connection as my year is set to expire in 2 days.

Interesting to me was that my Verizon login to get to my mail would not allow me to login into this community group so I created a new community only ID just to be assured I could continue to login and work this issue if connected to private support and my verizon email fails.

If this is such a documented issue from last Summer/Fall, why is this not being addressed by a resolution team? I suspect it could be costing their firm customers and that mean revenue.

[LawrenceC]

Hi stealthking,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.