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cannot access email when I try to log in
gchalot
Enthusiast - Level 1
‎01-18-2012 05:40 AM

When I try to log in and check my email, I get an error message . HTTP 501/505. I've cleaned and repaired my registry, restored my computor to an earlier time which will help for a day or two but then does the same thing. I need some help!! I can access my email through Windows live mail. I have windows 7

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Re: cannot access email when I try to log in
Bearwood
Enthusiast - Level 3
‎01-18-2012 07:31 AM

gchalot, I have the same issue as you report.  My issue began after installing patch KB2585542, resolved upon uninstalling it.  If anyone else can solve this issue, I'd also appreciate the help. 

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Re: cannot access email when I try to log in
gchalot
Enthusiast - Level 1
‎01-18-2012 08:53 AM

I installed the same update. It says it's an important one. I usually install all the important ones. I'll uninstall it and see what happens.

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Re: cannot access email when I try to log in
mister413
Newbie
‎01-18-2012 10:34 PM

delete window update kb2585542 and you will be back to normal

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Re: cannot access email when I try to log in
Holly1
Contributor - Level 3
‎01-19-2012 06:33 AM

The only ones that can correct this problem,would be the Verizon email software techs. Don't hold your breath waiting for them to do so.

Holly

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Re: cannot access email when I try to log in
jenawade25
Newbie
‎01-20-2012 12:50 PM

I was getting the HTTP 501/505 messages as well. Uninstalling the microsoft update KB2585542 helps. But when is verizon going to do anything about this issue. I'm asking because my computer is going to install the update daily so I'm going to have to delete it daily. Has verizon come up with any suggestions yet anybody.

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Re: cannot access email when I try to log in
berniekay
Newbie
‎01-21-2012 09:30 AM

Absolutely uninstall update KB2585542. The person suggesting that was right on the money. I did uninstall and everything was fine.

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Re: cannot access email when I try to log in
HereWeGoAgain1
Enthusiast - Level 1
‎01-21-2012 10:16 AM

How do lyou uninstall the patch?

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Re: cannot access email when I try to log in
topdog
Specialist - Level 2
‎01-21-2012 11:56 AM

I would not advise doing this but if you choose:  Go to control panel, click on add or remove programs, find windows updates scroll down to update you want to remove and click on remove program.

This is an imporatant security update.  Verizon is working on rewriting their software to be compatible with Inrenet Explorer.  I will use a work around as described on these pages to do that.  Sign into E mail with old E mail sign in page.

http://webmail.verizon.net/signin/

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Re: cannot access email when I try to log in
HereWeGoAgain1
Enthusiast - Level 1
‎01-21-2012 12:07 PM

Thanks,  I did remove the update and it worked.  When Verizon makes themselves compatible I will reinstall it.  I had used the work around you described for the past couple of days but it seemed needlessly annoying. It would be helpful if Verizon would inform their customers of a problem when they discover it. Thanks again for your response.

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