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7 days later I stil have not been able to access my e-mail.   1hour & 45 Min. later I learned we are to go to WWW.

When I did that it reverted to  There was no notification of this to my knowledge and it did not work

Service has been incredibly slow over the last 2 weeks, sometimes up to 8 min for a page to come up  At this point I don't have any more time  to spend with Verizon and have decided to go with Comcast

If someone knows how to talk with someone I might be willing to do so.