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e-mail won't let me into my folders

I have clicked on my folders, it has the information i'm in need of but it won't let me in . i can see my inbox trash spam but no folders help me asap please

Re: e-mail won't let me into my folders
Champion - Level 3

When I log into my mail, I have a pane on the left that looks something like this:


There is a Section called My Folders beneath the Trash folder that contains all custom created folders. Clicking on any of those folders opens it in the viewing pane.

If this is not what you see, could you describe your screen and/or provide a screenshot?