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email
ruskm
Enthusiast

When I am online and want to check my email I click on EMAIl which directs me to my user name which I enter correctly then the page opens to my password next which is entered correctly and then...it should open my email and sometimes it does however the page often comes up w my password in the user name and asking for my password instead of opening to my email.

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Re: email
Verizon_Support

Hi ruskm,

Try deleting your cookies, internet cache and resetting your web browser. Sometimes, this can just simply be an authentication error between the website and your web browser.

Thanks,

CJ

Re: email
ruskm
Enthusiast

how do I do that

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Re: email
TomH121
Super User
Super User

Type in: HOW TO DELETE COOKIES

into your browser

Take it from there.