I have a convoluted problem that I need assistance with. I am locked out completely of my primary email account. The Verizon system will not even send me a PIN to my home phone so I can get into it. I called yesterday and tried a password reset a couple of times with a phone rep and it still won't work. After that I have been locked out. The phone rep yesterday put through a call ticket to get someone to look at the problem, but they told me it could be as long as 2 billing cycles yes you read that right 2 billing cycles before they would resolve the problem. Who can go without access to their email for 2 billing cycles. Unbelievable.
So far I have heard nothing from them and now I can't log in to any sub accounts either. Can someone give me some idea what to do or where to go for assistance?
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