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Actually a well known problem with the new WEB email interface. Personally I stuck with the old web interface for now, and mostly use my PC client anyway so that i can save organize etc all my email even if I were to leave Verizon.
Verizon has acknowledged the problem and is suppose to working to add back a text email option.
If you need to go back to the old interface, and can't seem to, see http://forums.verizon.com/t5/Verizon-net-Email/I-hate-this-new-email-How-do-I-go-back/m-p/325953#M44...
If plain text is no longer an option, then I would like for Verizon to STOP SENDING ME ANY EMAIL because it is never going to be read. I use a plain text email viewer to keep email born viri and re-directors out of my inbox. Nice going Verizon for making sure everyone can be a target for hackers and phreakers! Need to email me??? Plain text only or the trash can.