pop.verizon.net and smtp.verizon.net not working

[EN01]

Email was working fine until Monday Sept 30th.

I updated my Eudora 7.1 settings for the new ports required by Verizon, and changed from "incoming.verizon.net" to "pop.verizon.net", and also from "outgoing.verizon.net", to "smtp.verizon.net".  Now I cannot get or send anything from Verizon.

Note that I have other pop email accounts from other carriers, and I can still get and receive from those accounts.  It is only Verizon that has stopped working.  The error is that it times out trying to connect.  I tried pinging the addresses "pop.verizon.net", and "smtp.verizon.net", and it gives me timeout errors - It seems I cannot reach these servers.

I restored settings to use "incoming.verizon.net", and "outgoing .verizon.net", and now I can send but not receive.  I tried pinging these addresses, and "outgoing..." responds, but "incoming..." does not;  which explains why I have the symptom that I can send but not receive.

What's going on?  Why can't I connect to the email servers?

[walt178]

---

@EN01 wrote:

Email was working fine until Monday Sept 30th.

I updated my Eudora 7.1 settings for the new ports required by Verizon, and changed from "incoming.verizon.net" to "pop.verizon.net", and also from "outgoing.verizon.net", to "smtp.verizon.net".  Now I cannot get or send anything from Verizon.

Note that I have other pop email accounts from other carriers, and I can still get and receive from those accounts.  It is only Verizon that has stopped working.  The error is that it times out trying to connect.  I tried pinging the addresses "pop.verizon.net", and "smtp.verizon.net", and it gives me timeout errors - It seems I cannot reach these servers.

I restored settings to use "incoming.verizon.net", and "outgoing .verizon.net", and now I can send but not receive.  I tried pinging these addresses, and "outgoing..." responds, but "incoming..." does not;  which explains why I have the symptom that I can send but not receive.

What's going on?  Why can't I connect to the email servers?

---

In addition to port and server names, make sure ALL the new setting requirements that were put out are made.  The new settings do work.

• Incoming mail server  (POP3): pop.verizon.net
• Incoming Server Port Numbers: 995
• Outgoing mail server (SMTP): smtp.verizon.net
• Outgoing Server Port Numbers: 465
• Make sure SSL  is enabled. (For POP & SMTP)
• Make sure Password authentication is set to normal. 
• Options similar to  "My server requires authentication" should be checked.
• Your Verizon Online user name is  *****@verizon.net
• Your Verizon Online password

If you still have problems post a screenshot of your settings and we will be better able to identify the problem.

[PJL]

It's working fine for me using Outlook on a PC and the Android email app on my tablet.

[kaytabor30]

Walt,

why doesn't verizon post on announcements that they are phasing out old email settings?

[walt178]

---

@kaytabor30 wrote:

Walt,

why doesn't verizon post on announcements that they are phasing out old email settings?

---

They did.  The information was first put out in 21012.   

[kaytabor30]

walt,

sorry i did not make myself clear i ment to say the phasing out of the email settings happined on sept21 why did verizon post that on announements.

[kaytabor30]

did not post on announcements lol

[EN01]

Yes, all settings ARE setup as you show.

Even if they weren't it wouldn't explain why I can't ping the server.

Screen Capture (from cmd prompt):

          C:\>ping pop.verizon.net

         Pinging pop.verizon.net [206.46.232.132] with 32 bytes of data:

         Request timed out.
         Request timed out.
         Request timed out.
         Request timed out.

         Ping statistics for 206.46.232.132:
             Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

         C:\>ping smtp.verizon.net

         Pinging smtp.verizon.net [206.46.232.100] with 32 bytes of data:

         Request timed out.
         Request timed out.
         Request timed out.
         Request timed out.

         Ping statistics for 206.46.232.100:
             Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

         C:\>

[PJL]

---

@EN01 wrote:

Yes, all settings ARE setup as you show.

Even if they weren't it wouldn't explain why I can't ping the server.

Screen Capture (from cmd prompt):

          C:\>ping pop.verizon.net

         Pinging pop.verizon.net [206.46.232.132] with 32 bytes of data:

         Request timed out.
         Request timed out.
         Request timed out.
         Request timed out.

         Ping statistics for 206.46.232.132:
             Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

         C:\>ping smtp.verizon.net

         Pinging smtp.verizon.net [206.46.232.100] with 32 bytes of data:

         Request timed out.
         Request timed out.
         Request timed out.
         Request timed out.

         Ping statistics for 206.46.232.100:
             Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

         C:\>

---

Yes it could explain no ping response.  If I were Verizon ping would be disabled to prevent a denial of service attack using ping.  

[walt178]

---

@EN01 wrote:

Yes, all settings ARE setup as you show.

Even if they weren't it wouldn't explain why I can't ping the server.

---

Being able to ping the servers and being able to send and receive email are two separate issues.  I can't ping the servers either, but have no problem sending or receiving email.  I suggest you ignore that issue as the inability to ping them is probably normal.

On the email issue, many users, including Eudora users have been able to get it to work.  But as I don't use Eudora, the best I can do at this point is refer you to a lengthy thread addressing the issue.  Hopefully, the solution you need will be found there.

http://forums.verizon.com/t5/Verizon-net-Email/Eudora-amp-server-changes/m-p/551673