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sub account login, get message says invalid email
iammaribeth
Newbie

My son has been trying to log in to check his email, and each time he does it says his log in is invalid. (invalid email address) He is listed as an active sub-account in my accoubnt, so how could this be? 

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Re: sub account login, get message says invalid email
mfizzy
Specialist - Level 1

Make use he is trying to log in with username and not the full email address. If you cant cant get in or reset password online, the you will need to call tech support. 

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