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unable to recieve email from pop.verizon.net with thunderbird 31.1.1 since 9/16
whwiii
Newbie

unable to recieve email from pop.verizon.net with thunderbird 31.1.1 since 9/16

program hangs on "connected to pop.verizon.net"

having terminated my residential service due to a move to non-verizon serviced area

i maintained the verizon email domain

have not changed the settings in thunderbird

all settings appear to be correct

able to access email via webmail.verizon.net

unable to access email via android

any help would be appreciated

thanks

using windows 7

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Re: unable to recieve email from pop.verizon.net with thunderbird 31.1.1 since 9/16
somegirl
Champion

What settings are you using?

This is a peer-to-peer support board. We're going to need more information in order to assist.

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Re: unable to recieve email from pop.verizon.net with thunderbird 31.1.1 since 9/16
BillWar
Newbie

Their POP server is down and has been down for a few days. They gave me an estimated reslution date/time of yesterday at 9:30 CST but, obviously, that didn't work out.

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Re: unable to recieve email from pop.verizon.net with thunderbird 31.1.1 since 9/16
whwiii
Newbie

thanks bill

will wait it out

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Re: unable to recieve email from pop.verizon.net with thunderbird 31.1.1 since 9/16
tns2
Super User
Super User

Maybe its down somewhere but not in general as I have been getting email and I use thunderbird (current version 31.1.1) and Android (verizon email app).

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Re: unable to recieve email from pop.verizon.net with thunderbird 31.1.1 since 9/16
LawrenceC
Community Manager
Community Manager

Please refer to this thread which may be related to this issue:

http://forums.verizon.com/t5/Verizon-net-Email/Email-Account-Password-Lockout/m-p/744863

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Re: unable to recieve email from pop.verizon.net with thunderbird 31.1.1 since 9/16
whwiii
Newbie

OK did some rudimentary trouble shooting:

1. I am able to access my email via web mail

2. I am able to access my email via a PC at work using thunderbird 31.1.1

the settings for thunderbird at work and home PC are:

pop.verizon.net port 995
*username*
SSL/TLS
Normal password

Outgoing server (SMTP) Settings
verizon Online-smtp.verzon.net
port 465
*username*
normal password
SSL/TLS

So i assume this means my email is either being blocked by my ISP (time warner cable)

or some sort of firewall

using windows firewall

and avast free anti-virus

any help would be appreciated, not sure what next in terms of tests

or need for settings

thanks

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Re: unable to recieve email from pop.verizon.net with thunderbird 31.1.1 since 9/16
whwiii
Newbie

PS my ISP at work (where thunderbird works) is verizon

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Re: unable to recieve email from pop.verizon.net with thunderbird 31.1.1 since 9/16
whwiii
Newbie
still no answers and no response from tech support further troubleshooting cannot telnet to pop.verizon.net by dns or IP address using port 995 ran tracert to pop.verizon.net and it times out after 11 hops at 80.ae1.SA3.LAX9.ALTER.net the registrant for ALTER.net is... Verizon Business Global LLC not positive, but it sure looks to me like verizon is blocking the access anyone?
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Re: unable to recieve email from pop.verizon.net with thunderbird 31.1.1 since 9/16
hbfrustrated
Enthusiast

Hello,

I have been experincing similar issues.  My original post is on another thread (there are numerous threads trying to address the same problem) but I wanted to pass this information on.  For most of us it is not a "settings or password issue at this point.

Per Verizon Tech Support (Phillipines):

My issue is part of a National and International Outage. Due to security upgrades that were implemented on approx.

9/17. This is affecting 3rd party email clients. Some servers are blocking 3rd party dynamic IP addresses. Enginneers and Technicians, Network Specialists are working on it. I was given a reference # for the outage {edited for privacy}  that is not a reference number for my trouble ticket, but for this outage.

No aprox. time frame given for a resolution, just that they are aware and trying to get it resolved asap.

I hope this helps to give you some answers.

Good Luck