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unable to reset password
klm70
Newbie

Unable to get email. Worked until this AM. Will not allow me to reset password and says I am now  locked out. When I enter user name and zip code it does not recognize me. Located in Florida where Verizon sold to Frontier but email temained with Verizon. ????@ verizon.net. Any one know how to reste password?

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Re: unable to reset password
LawrenceC
Community Manager
Community Manager

Hi klm70,

If you are now with Frontier, your Verizon.net email account should have been migrated to AOL.  You may contact them here:

https://help.aol.com/contact/

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Re: unable to reset password
tam5cd
Newbie

Through my own carelessness, I was unable to access my email accounts @verizon.net.  When I tried to reset them via AOL, I got the message "We are unable to assist you at this time."

Fortunately, a Verizon tech provided me to answer:  he said to try

www.verizon.yahoo.com  or help.yahoo.com.

The first one worked!

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