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verizon-notification emails going to old email address
Mamaofhbg
Newbie
‎06-17-2017 05:36 PM

I changed my verizon.net email to gmail in April due to Verizon getting out of the email business.  All of the notification from Verizon-notification@verizon.com continue to go to the old verizon.net email account EXCEPT the notification I receive stating my payment has been received and processed.

I spent 3 hours on June 16 with a tech that was clueless and said it was because my new email had not been verified so sensitive material such as billing would continue to go to the verizon.net address.  It took several tries to get the new email verified but we were finally able to get it verified.  I  told him the notification stating my payment was received is also "BILLING" but that comes the correct email.....

The kicker is I have anot her notification from Verizon today and it still went to the old email address.  

Anyone else having this issue?   He tried to tell me to keep my verizon email and sign up with AOL... and I said that will not happen and why should I be forced to do something I don't want to do?   Have you ever used AOL...OMG...please

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Re: verizon-notification emails going to old email address
kh-gary
Moderator Emeritus
‎06-17-2017 08:37 PM

Hi Mamaofhbg,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases." You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe." Please keep all correspondence regarding your issue in the private support portal.

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