verizon yahoo email password reset attempt redirects to verizon homepage

[lsevern42]

About 4 days ago my email program started to ask for my email password. I thought I knew it but it kept asking and wouldn't go through no matter what I put in. I use the thunderbird email client but that doesn't seem to be the problem. For hours I have run through the loop of trying to reset my password through Yahoo since they are now hosting my verizon.net address. Every time I try this it loads my verizon.net homepage, which I do have access to, with no option of resetting the email password. I ran through the minimal amount of troubleshooting found online in regards to clearing browser everything and checking my anti-virus program AVG. I've also tried the yahoo email app with no result because it takes me online and starts the loop all over again. I have about 5 hours into this so far just for a measly password reset that usually takes only minutes to deal with. I called verizon tech support and had them take over my computer for an hour before I had to disconnect and get ready for work. After watching them fumble around it's clear they don't have direct access to anything that can assist with the reset as they were running throuh everything I did prior to making the dreaded call. Help with this would be amazing!

[LawrenceC]

Hi lsevern42,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.