wish to disconnect from fios

[vztyen]

To Whom it may concern:

I currently subscribe to fios TV and internet.  I had to go overseas on travel and am not avaiable to call Verizon.  I find it higly unsatisfactory that I cannot disconnect my TV and Internet services.  I get charged if I suspend the service and I get charged to keep it when I'm not using it.  It is a hassle dealing with Verizon and I question why I ever became a customer.  If possible, please disconnect my service and I will return the equipment next month within the 30 day timeframe.

Sincerely,

Tzu-Liang Yen

[KaLin]

Hello,

While a Verizon employee may occasionally post here, this community is meant mainly for peer-to-peer support. If you need to talk to a Verizon representative, you should contact customer service directly.

[gs0b]

Have you tried Verizon's chat?  You can get to it through the "contact us" link at the bottom of these pages.  Here it is again:

http://www.verizon.com/support/residential/contact-us/index.htm

Good Luck.

[Heytay01]

worst customer service