Having the same issue since this new Verizon plan started a couple of months ago. We switched to Verizon from AT&T last November. Before the switch I looked at our data usage over a three year span with them and not once did my wife and I go over 2 GB. So when we switched I only got us 2 GB of data and the first couple of months were fine, we were maintaining the same exact usage as we were on AT&T. Then Verizon's new plans come along, they give us an extra gig for free, should be fine right? F*** NO! We have to turn our data off when we are outside of WiFi during the last week of our billing cycle every month now!
Verizon, why are you screwing everyone over now?!?!?! I'm really thinking about switching back to AT&T, they never pulled any of this nickel and diming on me.
Good luck with trying to understand Verizon's data tracking. We gave up. After the first month our data usage never match their numbers. Word has it that iPhones consume a great amount of data in the background and it's difficult to track.I cannot prove it either way but I can't track data on an iPhone either. If you get a solution to the problem please publish it here so we all know how to straighten out this data issue.
Athena53 <firstname.lastname@example.org> wrote:
Athena53 created the discussion
"Data usage rocketing up, but doesn't correspond to what I'm using."
To view the discussion, visit: https://community.verizonwireless.com/message/1118421#1118421
Thanks. I noticed immediately after I got my iPhone that it was pulling data via the cellular network even when I was at home (where we have Wi-Fi) and at odd hours during the night, while I was asleep. I immediately switched Cellular Data off so that's not happening anymore.
I think I'll pursue it through Customer Service and will post here if I get a useful answer. In my case they can't blame it on multiple devices or users. I'm not tied to a contract- I own the phone- so if I get fed up I can leave. NO wonder the nice young salesman tried so hard to discourage me from paying for the phone up front!
Just thought i would update Verizon World and anyone out there wondering the outcome of my dispute. I informed Verizon that I had given them 30 days to prepare for a meeting with a BBB agent regarding our dispute. I explained that I had gathered all my records, including laptop logs of the time the data overage took place while using the USB modem. I formed Verizon that i would be referencing phone call conversations recorded by Verizon and correspondence emails from Verizon with their explanations for the data usage.
I never received a call, email or letter from Verizon to confirm a date to dispute. Instead, i just found notice hear at the Verizon site that my balance is now $0.00. No apology for turning me into collections, no apology for all the recorded messages throughout the day,everyday by both Verizon and the collection agency. No statement showing the change to my balance. Heck of a way to do business......shows a lot of professionalism by Verizon.
Ii wish everyone luck with Verizon's services. I have since moved on with a different provider.
I am having similar issue. Suddenly my data usage has skyrocketed. Searched it and found data consumed by many apps I never use as well as the pre installed ones that I most definitely never use. Add to that the fact that for nearly half of this billing cycle I had no 4g. Only after I contacted tech support was 4g reinstated. I am bewildered and upset. Originally I had unlimited data with my Droid. When I got the s4, Verizon repealed the unlimited but I negotiated for 6g, which they said I'd never use. Got this LG g3 in dec2014, have still not sorted out the monthly billing (have been disconnected twice for nonpayment while having large credit balance, plus several more problems even exec. Office hasn't yet resolved & the bills keep coming while credit owed me is in excess what I owe Verizon. As if the billing problems aren't enough, now my data usage suddenly, mysteriously skyrockets!
What should I , what can I do? Anyone ???
I found this thread because my bill isn't reflecting my usage either. I started with nextel til sprint took over. Wasn't happy with the overall service so had my phone and other company phones switched to T-Mobile, didn't have any major problems but was upset how they handled a defective phone issue that I gave them a couple of years to properly resolve. After 15 years of never once going over 2 GB of data with any company ever, I switched to Verizon. Quickly I was up against limits monthly even when trying to use less than I ever did before. I never tried to limit usage previously, 2 but now I was finding myself doing that. Eventually they offered a free upgrade to a 4 GB plan and I thought. .ok. I know I don't ever use more than 2 so 4 is way more than I'll ever need and then I can use my phone normal again and I should always be around 2. Wouldn't you know it, I slowly stared creeping up over 4 every month. I just got notice that once again I'm over my 4GB limit. I smell something fishy so I decided to do investigate to see if others noticed a data problem. It looks like I'm not alone. Class action?
I recently upgraded to a smartphone in October. I've been using the Note 4's internal "Data Usage" tab inside the phone's "Settings" in order to keep track of my data usage. I bought a 3gb plan and I am the only smart phone user on the account. I recently received an email from Verizon saying that I had hit 75% of my allowed data (2.4gb/3gb). The 'Data Usage' tab shows 1.93gb used only. I checked the Verizon account and confirmed that only my phone was showing data use, with Verizon showing 2.4gb used. I'm suspiciously confused that Verizon can claim that I've used over 400gb more than my phone is internally reporting. Browsing the phone's 'Data Usage' tab allows me to check data usage by app, and it confirms that I have not used more than 1.93gb according to my phone.
I have since turned off mobile data in order to test the software further. I have noticed that I am unable to use Wifi data even when getting in range of Wifi. I am only able to start using Wifi data by toggling the Wifi tab off and then back on, and at this point it proceeds to reconnect successfully and then allows network connectivity.
I'm very unsatisfied with these scenarios, getting charged for data that my phone doesn't even say I'm using and also having the phone software not automatically switching to Wifi when I'm in range of known friendly networks. I'm hoping I can get some good answers or I won't be staying with Verizon much longer.
mailderrick do you have wifi at home to connect for?
According to your cell phone, what applications are using large amounts of data? Music Streaming? YouTube?
Look in settings, cellular data usage, scroll down to see what and how much data is used.
MY sons stream music 10-15 hours a week and easily use up 6 - 10 GBs a month.