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Can't Receive Calls But Can Make Calls & Send Texts
shacoria
Enthusiast - Level 1
‎09-23-2019 10:06 PM
Hello. I have recently switched over from T-Mobile to Verizon and I think there may have been some problem completely porting over my phone number. 
 
The issue is that I can make outgoing calls, I can send text messages, and I can receive text messages, but it seems that I cannot receive calls. I have tried calling my own number from a different number and I get a message saying the person you'r;e calling cannot accept calls right now. Others have told me they also get that message when trying to call. 
 
I have tried resetting network settings and removing and reinserting my sim card. Neither worked.
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vzw_customer_support
Customer Service Rep
‎09-26-2019 05:24 AM

shacoria, thank you for coming over to our wireless family! I regret the issues you're having with service & we appreciate the troubleshooting steps that you've tried. Allow me to help make sure we get your service fully working with us. A port-in should only take about 4-24 hours to complete. (Please refer to "7. How long will it take to port my number?"

in this link https://www.verizonwireless.com/support/local-number-portability-faqs/)Have you received a text from us stating that the transfer/port-in process has been completed? If not, we would need for you to please contact our Port Center at 888-844-7095. They'll be able to see what is happening with the port-in process. We appreciate your patience as we get everything situated for you. AliciaD_VZW

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CadePaz
Enthusiast - Level 1
In response to vzw_customer_support
‎09-09-2021 07:46 PM

I am also experiencing this problem. I had recently transferred over from t-mobile and I cannot receive any phone calls, but I can still make calls, facetimes and send texts. Please help 

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nycgavin
Newbie
‎10-20-2021 05:59 AM

If this happens right after you switched from another company to verizon, and you are porting over your number, it's probably your port over failed.  Contact verizon at 8775674899

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frankfz99
Enthusiast - Level 1
In response to nycgavin
‎12-07-2021 10:21 AM

I'm experiencing the same problem right now. did anyone get this resolved? I have contacted them the 6th time and went down to level 2 tech support. got two internal ticket numbers. still not resolved yet. Frustrating.

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KH-OrnEsh
Moderator Emeritus
In response to frankfz99
‎12-07-2021 10:28 AM

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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