i have a lg exalt lte flip phone. I can hear callers, but they can't hear me. the phone is not on mute.
RUBYDIX33,
It's vitally important to be able to communicate both ways on a phone call, and I'm sorry your Exalt LTE phone is not cooperating. Let's work together and get this addressed for you. It sounds to me like this would be a microphone issue, but I want to make sure. How are your calls if you use a pair of headphones or a Bluetooth headset during a call? If you play music on your device, are there any issues with audio then?
Also, sometimes all that's needed to fix a bug like this is a good old fashioned reboot of the phone. This is as simple as powering it down completely, leaving it off for a couple of minutes, and then powering it back on. Using the instructions here (http://spr.ly/6582EPhgo) please complete this step. Lastly, please ensure your Bluetooth settings are off by using the instructions here (http://spr.ly/6583EPhgU). This is going to confirm there isn't any interference, so we know the call is only coming through the device itself.
We'll be standing by to hear more from you.
RyanC_VZW
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My husband and I both are experiencing this issue within the last 2 weeks. Both of us are on Verizon, we have two different phones, and both of us have confirmed mute was not on. We call back and they can hear us the 2nd time (there was one call I had to make 3x's before they heard me). We both have reset our phones numerous times and checked for bluetooth intereference. It is starting to happen with every call (the worst being the 30min wait I was on to only get to someone and they couldn't hear me). It is starting to look like a Verizon network issue.
This is concerning to hear, as it's different numbers we would recommend that you reset the network settings on the device and keep us posted. GenevieveB_VZW
I have been having the same issue. Verizon gave me a signal booster and even though I have full bars it still does this intermittently. Apple gave me a new iPhone 10x Max and it still happens. Were you ever able to get this fixed and if so how or did you switch to another carrier and did that help?
We want you to be able to hold a conversation Steve295. You have reached the right person to help you. Is anyone else having this issue? May I have your nearest intersection and zip code? Are you able to hear other audio on your device? For example YouTube etc. Please provide the make and model of your device too. AmberF_VZW
Mine goes both ways. some times I can't hear the caller but they can hear me some times they can't. and sometimes trying to call out phone says dialing but never has sound of ringing just quiet. has been going on for a week. not just my phone but 3 others and one of them are cricket phone. I have looked at all the post on all the sites with this issue and tried all that has been said. nothing works...
it has got to be a service issue. I am in the 54341 zip code
Hi. I have been having this issue too and so has my son and mom. I have an iphone 6plus and my son and mom have an 8plus. i have to use headphones or speakerphone to hear callers.... SO IRRITATING!!!!
We always want all of your calls to work for you, irish1973. We are here to help.
What model phone do you have? What signal is show on your phone that it is getting from us?
We apologize, but we cannot review our service for the zip code 54341. All of our information is showing that is a location in Germany. What is the city/state you are located at, as well as the closest cross streets?
StevenG_VZW
Its a zone 3
and I have 4 bars in signal
Medway, ohio 45341
cross streets are
Park and Elm rd
Thank you for this information. What trouble shooting steps have you already completed? StanleyC_VZW
There are a lot of "caller can't hear me, but i can hear them" posted on the site but no solutions. I thought it was my wife’s phone, then thought it was my phone, then we thought the cars Bluetooth, upgraded the Bluetooth on the car, then replaced the car. All have been replaced we still have the problem. Galaxy S9+, and a second Galaxy S9+ and a Galaxy S10+ all have the same problem. It is NOT the phone. It has to be a Verizon issue!!!!!! We have factory reset the phones 3 times. Plus the Galaxy S10+ was started from scratch NO APPS no software, nothing. Did not connect to my gmail account. I manually setup the phone just in case there was an APP issue or something in my settings. All phones still do not work right. This problem is very annoying.
We'd always want to know if something was happening with your services, and thank you for those details you have shared, but let's keep going. You listed several devices, but what are you currently using right now that is having this problem? Is it only with one other person, or all callers? Is there any consistency to this happening, and does it matter if you are calling or receiving? Please keep us posted so that we can proceed.
RussellM_VZW
Sitting on hold for tech support now for 20 minutes and still waiting. My new iphone 11 pro, my wifes iphone 10, and my work phone iphone 8, all with WIFI on and off, WIFI call settings on and off, and in my house with all bars and LTE symbol, people cannot hear me on the other end of the call. All 3 phones....?
also all have been updated and restarted. network settings reset... tried everything. Also have verizon fios for tv and internet too. over $500/ month to this company for 6 years now
@rfs531 wrote:Sitting on hold for tech support now for 20 minutes and still waiting. My new iphone 11 pro, my wifes iphone 10, and my work phone iphone 8, all with WIFI on and off, WIFI call settings on and off, and in my house with all bars and LTE symbol, people cannot hear me on the other end of the call. All 3 phones....?
. Hope it gets resolved.
over an hour on hold now...
We apologize about the delay, are you still having issues? Were you able to get in contact with our Customer Service Team?
AlfredoL_VZW
I've been having this problem too for a few months. Started out intermittant now it's about half the time both incoming and outgoing calls that they can't hear me. Usually works on second try but sometimes takes more. Full signal, multiple locations (different states over the holidays). On iPhone 7, wi-fi on and off,
Having an ongoing issue for a few months is too long, Kbye80. You should be heard on all calls, all the time. Where is the problem location currently (intersection, zip code)? How are the other services working (calls, texts)?
GinaU_VZW
It happened tonight north of 741 & 725 intersection in 45449. Was able to hear the caller on call-back.
Texts are fine, one-sided phone calls (incoming and outgoing I can’t hear ) continue.
Kbye80 Can you tell us how your service works when you are not passing through that location? DoloresK_VZW
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