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After water damage Samsung Gusto 2 won't ring when receiving calls. Any suggestions?
ceorcutt
Newbie

My wife fell in our pool and got her Samsung Gusto 2 wet. After placing it in a bag of rice most functions have returned to normal. The one exception is it won't ring when receiving calls. I have tried both the soft and hard reset with no luck. Any suggestions?

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Re: After water damage Samsung Gusto 2 won't ring when receiving calls. Any suggestions?
SydneyK
Master

Does audio work for anything -- text alerts, listening to voice mail messages, powering on, etc.? I'm thinking the speaker was damaged.

Re: After water damage Samsung Gusto 2 won't ring when receiving calls. Any suggestions?
Jax_Omen
Specialist

unfortunately, if it was water damaged, and the "rice trick" didn't revive everything, the options really are to either live with it or replace the phone.

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Re: After water damage Samsung Gusto 2 won't ring when receiving calls. Any suggestions?
ceorcutt
Newbie

All sounds seem to work except the phone doesn't ring for incoming calls.

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Re: After water damage Samsung Gusto 2 won't ring when receiving calls. Any suggestions?
vzw_customer_support
Customer Support

Hello Ceorcutt
I'm glad your wife is ok. I have fallen or maybe been pushed into several poolsso I feel your pain. I wish I had a solution to fix that device, I've had mixed results with bag of rice technique. The previous poster is correct the next step would be phone replacement.

Did you have insurance? If so, you can start a claim here:http://bit.ly/07CrqPK   Was she eligible to upgrade? Here's another great link to see our certified pre owned devices:http://vz.to/16vfYHl

I hope this helps.
Sincerely,
JoeL_VZW

Please follow us on twitter @vzwsupport

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