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All calls being forwarded to voicemail.
Captainpegs07
Newbie

I just bought a gusto 2 yesterday.  I had my old number ported to Verison and that seemed to work as I can make calls and my friends say it's showing my old number.  They can also call me BUT all incoming calls go straight to voicemail.  I do  not get a beep or sound or anything and I been through all the settings and cannot find a solution.  I have dialed *73 and it still doesn't work. 

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Re: All calls being forwarded to voicemail.
Not applicable

Call *611 or 800-922-0204 and have tech support fix it from their end.

Good Luck

Re: All calls being forwarded to voicemail.
vzw_customer_support
Customer Support

Greetings Captainpegs07!

We're beyond happy to have you aboard with our team. But hey, we don't want your first experience with us to be like this one. So, let's get you back up and running.

Now, the truth is that the port process can take up to 24-48 hours before fully complete as your number is being transferred in from a different carrier. During this time, you may notice a situation like you're facing where you can make calls but can't receive them. At this point, please dial *228, choose option 1, restart your phone, and test from an alternate line. Please keep us updated.

EvanO_VZW

Follow us on Twitter @VZWSupport

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