My child recently came to me saying that all of his incoming calls say "restricted" including his contacted numbers. I tried contacting customer support and they guided me through disabling Smart Family Companion, but he messaged me saying the issue persists still. The Tech Support member told me Call Filter shouldn't cause this issue, so it was disregarded. This started around 2 or 3 months ago after he came to me saying the smart family along with a lot of other apps got reinstalled without his permission. Confused, I looked it up but nothing showed up. Then the restricted issue started appearing. Any fixes or solutions if you have any would be greatly appreciated. The phone is a Samsung Galaxy J3 V 3rd Generation
As a parent of 3 kids in elementary school, I understand how important it is to ensure your kids stay connected. We'd like to ask a few questions to better assist you. Is the Smart Family app still active? Which Call Filter app are you using? ~Christian
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