Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
Backup Assistant
clappta
Newbie

I have a Samsung Intensity II and whenever I try to backup my contacts using backup assistant it gives me an error message saying that the PIN I entered is invalid. However, I know that the PIN I entered is right and even checked it on the website.

Labels (1)
0 Likes
Re: Backup Assistant
vzw_customer_support
Customer Support
@clappta

I, too, use Backup Assistant to safeguard my device contacts.  I want to ensure this application is working as expected.

Are you experiencing this problem on a new or replacement device?  What happens when you select the option "Don't know your PIN? Press #"?  Please keep me posted.  Thanks!

AnthonyTa_VZW
Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
0 Likes