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Call waiting on moto g7

I am unable to turn on call waiting. Instructions say to go to settings then call accounts, I don't have call accounts in my phone settings. Please help me to activate call waiting

Re: Call waiting on moto g7
Customer Support

Making sure you can use all functions on your phone is essential lill1965. Hearing that you are having some trouble with call waiting is concerning but we are here to help. To confirm, have you had an issue with someone not being able to reach you while you are on another call on your phone? Has call waiting ever worked on your Moto G7? I am looking to check this information because call waiting is a feature that is provided by your wireless carrier and is not usually removed from your line unless it is blocked. You don't have to turn on anything to use this function on your phone. Please share some additional information so that we can provide you with the right information based on what is actually happening.