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Calls go straight to voicemail
SSBEETLE
Newbie
‎07-03-2021 09:55 AM

Kyocera Dura XV flip phone calls are going straight to voicemail.  Spent 45 mins with a Verizon cust service rep and issue not corrected.  I hope someone can help me.  Thank you.

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Re: Calls go straight to voicemail
vzw_customer_support
Customer Service Rep
‎07-05-2021 10:02 AM

Do you have this issue everywhere you go, or is it just in a certain location? 

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Re: Calls go straight to voicemail
SSBEETLE
Newbie
‎07-11-2021 12:47 AM

Yes.  I have contacted Verizon support by phone and issue has not been resolved.  A few days ago the support person said he would send it to Verizon network.  ??  Someone should be able to resolve this issue.  Thank you for your reply.

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Re: Calls go straight to voicemail
vzw_customer_support
Customer Service Rep
‎07-13-2021 02:16 AM

We definitely want to make sure that you are able to get all your calls. What troubleshooting steps dod you complete with the representative?

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