I just bought a new phone at Best Buy today, and I already have the phone number. I have done the process of activating it through the 228 number and it said it was successful. Now when I try to register for an account on myverizon it says my cell must have service to register, yet there is nothing else I can do. When I try to activate my prepaid card by texting VZPAY or calliing the 611 number it says there are currently technical difficulties. I do not understand what I am supposed to do. Any help would be appreciated.
spugnik, We appreciate you reaching out to us. We want to get this phone activated for you. We do see that this is a prepaid account. We encourage you to reach 888-294-6804 and speak to our prepaid department. They will be able to further assist you.
RobinD_VZW
VZW Support
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