Can't send or receive pictures.

[DIAFRA89]

Have a new Kyocera Cadence flip phone.  Have Unlimited Talk, Unlimited Text and Limited Data.  I have been unavailable to send or received pictures.  Do I need to upgrade my Text Plan or am I doing something wrong?

[Ann154 · Accepted solution]

Is the data connection turned on and active on the phone?

[DIAFRA89]

If this is the "WI-FI?"  If so, I have tried it ON and OFF. It doesn't make any difference.

[vzw_customer_support]

DIAFRA89, we want to make sure that you're able to share your pictures. Ann154 had an excellent question, is your data turned on? Here is how you can check. 

http://spr.ly/6582DQIQ2 A data connection is needed to send and receive pictures. Are you able to make calls and send regular texts?

Joel_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[Ann154]

DIAFRA89 wrote:

If this is the "WI-FI?" If so, I have tried it ON and OFF. It doesn't make any difference.

No. You need the 4G LTE network to send and receive MMS messages like pictures.