Constantly getting "Contact Administrator" when accessing voicemail

[petersruby]

I have a Samsung Covoy 3  basic phone and at least 10 times a month when trying to get my voice mail, it says "you have no access to the system, please contact your administrator".  It's the only basic phone on the account - no changes are ever made. I don't change the password and I access the voicemail the same way every time -- *86. We have 2 other lines that are Smart Phones.

I called Verizon and they can't give me a real reason for this. But every time it happens I have to have the administrator (my daughter) go in and change my voice mail password and then it works.

Any ideas? This is really frustrating.

[vzw_customer_support]

That's certainly an unusual predicament, petersruby. I've never heard of that happening before. Do you notice if this happens while you're using your phone in a specific area? Do you have any sort of audio devices connected to the phone at the time, such as Bluetooth or headset devices?

EricW_VZW

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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[petersruby]

No, I am generally in my home or a few miles away.  I don't have any bluetooth devices or head sets. I am not charging at the time. It's a basic phone -- so there's no wifi involved. Just me and my flip phone trying to get my voice mails. Any other suggestions?

[vzw_customer_support]

petersruby, we can understand the need to make sure you have working voicemail. I just sent you a direct message so that we can take a closer look at this for you.

RalphT_VZW

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If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!