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Disabling text messaging without My Verizon
Enthusiast - Level 2

My mother has an Exalt and wants no text messaging. How can she disable that ability without My Verizon? She has no email, doesn't use a computer, and doesn't want anything set up that requires a username/password. She receives a paper bill. Now that she's switched to this new phone, she's received telemarketing texts and undoubtedly will be charged. No one from Verizon explained this to her.

Labels (1)
Re: Disabling text messaging without My Verizon
Super User
Super User

She should be able to call customer service at 1-800-922-0204 from a landline or *611 from her phone and request the VZW rep adds a text message block to the line to prevent the line from receiving or sending any text messages.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.