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Download text messages from phone

I have a Kyocera Cadence LTE flip phone from Verizon and would like to download the text messages from one conversation. I tried doing this through Verizon Messages online, but only the most recent messages are there. I would like to download the whole conversation from the beginning.

I tried plugging my phone into a computer, but none of the files I could access had any text messages. How do I access the text message records in my phone? 

Re: Download text messages from phone
Customer Support

Hello, zeogludon. We certainly are more than happy to assist you in every way that we can with transferring the text message conversations that you have in Verizon Messages to your Kyocera device. So that we can see this from your eyes, can you please describe the steps you have taken to transfer the text messages that did appear on your Kyocera device from Verizon Messages? Are you using the Verizon Messages app on your computer or Verizon Messages through My Verizon online? BrettA_VZW