Flip Phone with no Reception

[DVOT24]

My older neighbor has recently moved into the area.  How do I update her (quite new) Verizon flip-phone so she can get some reception?

[tikibar1]

Dial *228, then press 2 to update the Preferred Roaming List.

[Ann154]

Unless it is a 4G LTE basic phone, then you need to reboot it.

[steveng_vzw]

We always want all our wonderful customers to have reception with us, DVOT24. We do want to help in any way we can. However, it may be best to have your neighbor reach out to us directly, just in-case any trouble shooting needs to be done to improve the service on the phone.

Both of our Community Members are correct. If she has a 3G phone, then dialing *228 is needed to update the tower listing in the phone. If it is a 4G LTE phone, then restarting the phone would be needed or sometimes re-installing the SIM card.

StevenG_VZW

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