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Help-Samsung Knack Won't Start-Hard Reset?
pittguy578
Newbie

My wife is using a backup phone because her smart phone broke. We got a Samsung SCHU 310 off of Craigslist. It is working fine until today. It will boot up but won't get past the Verizon logo. We tried taking battery out and no luck. Just keeps getting stuck. Any assistance is appreciated.

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Re: Help-Samsung Knack Won't Start-Hard Reset?
vzw_customer_support
Customer Support

pittguy578-

Having a phone is imperative, I'm sad to read that her original phone broke and now she is having concerns with her replacement device. But, I'm here to help! When the back up phone stopped working, was it doing anything in particular? How long did she have it prior to this problem?

AmberK_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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