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How do I reset the backup assistant PIN? I can not find my old one
cplsargent
Newbie
‎12-14-2014 03:31 PM

This is a work phone, they bought me a new one and no ones knows the PIN for back up assistance

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Re: How do I reset the backup assistant PIN? I can not find my old one
vzw_customer_support
Customer Service Rep
‎12-16-2014 03:36 PM

Thank you for reaching out to us, cplsargent. We can help with Backup Assistant. When you access the Backup Assistant application, as soon as it asks for your pin, there should be a link that asks if you have forgotten your pin. You may need to scroll the screen a bit down to see this link. This will provide the pin needed to recover your contacts. What phone are you using?

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An Accepted Solution is available for this post. Jump to solution.
Re: How do I reset the backup assistant PIN? I can not find my old one
vzw_customer_support
Customer Service Rep
‎12-16-2014 03:36 PM

Thank you for reaching out to us, cplsargent. We can help with Backup Assistant. When you access the Backup Assistant application, as soon as it asks for your pin, there should be a link that asks if you have forgotten your pin. You may need to scroll the screen a bit down to see this link. This will provide the pin needed to recover your contacts. What phone are you using?

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