Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
I can't get my prepaid phone to active in Alaska
cmk8614
Newbie

I have just received my Verizon prepaid Samsung Gusto 3 phone and it won't activate. I am in a rather remote part of Alaska and there are other folks here who have Verizon prepaid phones and they work just fine. I can't log into MyVerizon to ask for help because I don't have an account, I can't get an account because I don't have a phone number and I can't get a phone number because my phone won't activate. Every time I try to activate it, it says "Sorry, we cannot process your request at this time. 44" and then hangs up. I've checked the updated Verizon coverage for this area (near Glennallen, AK. Zip 99588) and Alaska in general and it should work fine, and as I mentioned before, my coworkers all use Verizon prepaid phones and they work fine. I really just want to be able to use it for texting and that's about it. Can someone help me with this issue?

Labels (1)
0 Likes
Re: I can't get my prepaid phone to active in Alaska
vzw_customer_support
Customer Support

cmk8614,


We definitely want to make sure your services are working and get you connected to the network. Where or how was this device purchased? Alaska subscribers would have specific area codes, so are you aware if this was purchased with a separate service address listed? For some hands on assistance you can always reach out to our store locations. Click here to find one near you http://vz.to/1sTbdCW.


AdamG_VZW

Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Re: I can't get my prepaid phone to active in Alaska
bizzareone
Specialist

Alaska under Verizon's network is 4G ONLY. Your device will not work on VZW's network in alaska

0 Likes